F.A.Q.
I want to change to a higher/lower level of English.
Talk to your teacher.
I want to change my teacher.
Talk to your teacher.
I want to study an academic course.
Teacher completes a ‘speaking level test’ form. Student brings form to Student services and completes ESP test. ADOS will contact student with results.
I want to go on holidays.
Complete a holiday application form at Student Services by 6pm Tuesday 1 week before holiday. Your teacher will give the form back to you.
I want to change my class time.
Complete a change of class time form at Student Services by 6pm Tuesday to change for the next week. Check class allocation notice board on Thursday.
I am finding it hard to adjust to life in Australia.
Come and talk to someone in Student Services and we will be happy to help you.
I want to open a bank account.
Go to the Commonwealth bank (691 George St) and ask to open a “Smart or Complete Access” account. Bring your passport and proof of enrolment
(CoE or Enrolment Letter).
I am in trouble and need legal advice.
Contact Legal Aid NSW on 1300 888 529 or www.legalaid.nsw.gov.au
I am unhappy with the way Ability Education has tried to resolve my complaint.
Complete a Grievance Form.
If still unhappy complete an Appeals Form.
If still unhappy contact the Department of Fair Trading 9895 0111.
I lost or have not received my health care card.
You can have your health card posted to you simply click on this link and login. Your policy number is just your student ID number with “AED” after it. Eg, if your student ID number is 4698 your policy number is 4698AED. Enter your family name as it appears on your student card.
I want information about Academic Courses at Ability.
Check our website which has lots of information about our Academic Courses including start dates, entry requirements and course content. If you still have questions after this then please arrange an appointment with our Assistant Director of Studies
Which colleges and universities can I go to after studying at Ability and what are their entry requirements?
Have a look at our articulations guide and decide what you want to study and where. If you still need assistance then email uniplace@abiilty.edu.au
"My experience so far at Ability Education has been very pleasant. I am learning new words every day, so my English level keeps improving. The teachers here are really friendly, relaxed, knowledgeable and funny. The activities that the school plans seem fun, although I haven't been able to join in with any of them yet - but I intend to change that in the near future. Another good thing about the school is its location. It's near Central Station, which is close to most things. So if you want to explore Sydney or just catch a movie after class, it's very easy."
